Terms of Service

1. The service

We provide a cloud ERP with Sales Desk, Purchase Desk, Stock Room, Production Floor, GST and Accounts, AI Business Copilot and Owner Dashboard modules, accessed through a web browser. The modules available to you depend on your plan.

2. Accounts and users

• The person who signs up confirms they are authorised to act for the company.
• Each user login is for one named person. Logins must not be shared.
• Your administrators decide who has access and what each role can see and do.
• You are responsible for activity under your company's logins and for keeping passwords safe.

3. Free trial

A trial gives full access for one company for 30 days. No payment card is needed. At the end of the trial you can choose a plan to continue. If you do not, access stops and the trial data is handled as described in the Privacy Policy.

4. Plans, users and billing

• Plans are priced per user per month in US dollars, before applicable taxes.
• Monthly plans are billed in advance each month. Annual plans are billed in advance for 12 months.
• Adding users during a billing period is charged pro rata. Removing users takes effect from the next period.
• Read-only logins for your chartered accountant are not charged.
• If payment is overdue by more than 15 days we may restrict the account to read-only until it is settled. Your data is not deleted for late payment within the retention period.

5. Your data

Your company owns all business data it enters or imports. You give us permission to host and process it only to provide the service, including generating documents and filings you request. You can export your data at any time.

6. GST, accounting and compliance

The service helps you prepare tax invoices, e-invoices, e-way bills and GST return data. Tax rates, HSN codes, place of supply and other settings are configured by your team. Your company remains responsible for the accuracy of its filings and books. Returns are reviewed and filed by your team or your accountant.

7. AI Business Copilot

• The Copilot answers from your company's data and shows the records behind its answers.
• Its answers and drafts are suggestions. They are not accounting, tax, legal or financial advice.
• The Copilot does not post entries, change prices or file returns. A user approves every transaction.
• You should review important figures against the source records before relying on them.

8. Acceptable use

• Do not use the service for unlawful transactions or to issue false invoices.
• Do not try to access other customers' data, test our security without written permission, or overload the service.
• Do not resell or sublicense access to the service without a written agreement.

9. Availability and support

We aim to keep the service available at all times except for planned maintenance, which we schedule outside business hours and announce in advance where possible. Support levels depend on your plan.

10. Integrations

Some features rely on third-party systems such as the GST portal, e-invoice and e-way bill systems, banks and messaging providers. We are not responsible for outages or changes in those systems, but we will work to restore affected features quickly.

11. Liability

To the extent permitted by law, our total liability for any claim relating to the service is limited to the fees your company paid in the 12 months before the claim. We are not liable for indirect losses such as lost profit or lost business.

12. Ending the subscription

You can cancel at any time from the account settings or by writing to us through the Help Desk page. Cancellation takes effect at the end of the current billing period. We may suspend or end access for serious breach of these terms after giving notice where reasonable.

13. Changes to these terms

We may update these terms. Material changes will be emailed to account administrators before they take effect. Continuing to use the service after that date means you accept the updated terms.

14. Governing law

These terms are governed by the laws of India, and courts at the place of our registered office have jurisdiction.